{"id":1378,"date":"2025-02-28T09:51:20","date_gmt":"2025-02-28T08:51:20","guid":{"rendered":"https:\/\/luxeonur.com\/?page_id=1378"},"modified":"2025-03-02T00:57:49","modified_gmt":"2025-03-01T23:57:49","slug":"sss","status":"publish","type":"page","link":"https:\/\/luxeonur.com\/fr\/sss\/","title":{"rendered":"S\u0131k\u00e7a Sorulan Sorular (SSS)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"129\" data-end=\"180\"><strong data-start=\"133\" data-end=\"178\">1) Quand mes commandes seront-elles exp\u00e9di\u00e9es ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"181\" data-end=\"310\">Vos commandes sont exp\u00e9di\u00e9es dans un d\u00e9lai de <strong data-start=\"226\" data-end=\"241\">1 \u00e0 3 jours ouvrables<\/strong> apr\u00e8s confirmation du paiement. Ce d\u00e9lai peut varier en p\u00e9riode de campagne.<\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"312\" data-end=\"366\"><strong data-start=\"316\" data-end=\"364\">2) Comment puis-je conna\u00eetre le num\u00e9ro de suivi de ma cargaison ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"367\" data-end=\"561\">Oui, vous pouvez retourner votre commande dans les 14 jours suivant sa r\u00e9ception. Pour obtenir des informations d\u00e9taill\u00e9es sur la proc\u00e9dure de retour, vous pouvez consulter notre politique de retour. <strong data-start=\"428\" data-end=\"453\">kargo takip numaran\u0131z<\/strong> g\u00f6nderilecektir. Ayr\u0131ca, <strong data-start=\"479\" data-end=\"503\"><a rel=\"noopener\" data-start=\"481\" data-end=\"501\">Hesab\u0131m<\/a><\/strong> b\u00f6l\u00fcm\u00fcnden sipari\u015f detaylar\u0131n\u0131z\u0131 kontrol edebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"563\" data-end=\"607\"><strong data-start=\"567\" data-end=\"605\">3) Puis-je retourner mes produits ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"608\" data-end=\"799\">Oui, vous pouvez retourner votre commande dans les 14 jours suivant sa r\u00e9ception. Pour obtenir des informations d\u00e9taill\u00e9es sur la proc\u00e9dure de retour, vous pouvez consulter notre politique de retour. <strong data-start=\"649\" data-end=\"666\">14 g\u00fcn i\u00e7inde<\/strong> iade edebilirsiniz. \u0130ade s\u00fcreci hakk\u0131nda detayl\u0131 bilgi almak i\u00e7in <strong data-start=\"733\" data-end=\"777\"><a rel=\"noopener\" data-start=\"735\" data-end=\"775\">\u0130ade Politikam\u0131z\u0131<\/a><\/strong> inceleyebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"801\" data-end=\"857\"><strong data-start=\"805\" data-end=\"855\">4. quels sont les modes de paiement accept\u00e9s ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"858\" data-end=\"899\">Nous acceptons les modes de paiement suivants :<\/p>\n<ul data-start=\"900\" data-end=\"994\">\n<li style=\"font-size: 20px;\" data-start=\"900\" data-end=\"929\">Carte bancaire<\/li>\n<li style=\"font-size: 20px;\" data-start=\"930\" data-end=\"946\">Virement<\/li>\n<li style=\"font-size: 20px;\" data-start=\"947\" data-end=\"994\">Pour certains produits (Paiement \u00e0 la livraison)<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"996\" data-end=\"1040\"><strong data-start=\"1000\" data-end=\"1038\">5) Avez-vous une garantie pour vos produits ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"1041\" data-end=\"1176\">Oui, tous nos produits sont couverts par une garantie d'un an. Si vous avez des probl\u00e8mes avec le produit, vous pouvez nous contacter.<strong data-start=\"1063\" data-end=\"1080\"> y\u0131l garanti<\/strong> kapsam\u0131ndad\u0131r. \u00dcr\u00fcnle ilgili herhangi bir sorun ya\u015farsan\u0131z, bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"1178\" data-end=\"1223\"><strong data-start=\"1182\" data-end=\"1221\">6) Puis-je annuler ma commande ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"1224\" data-end=\"1384\">Si votre commande n'a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez l'annuler en envoyant un e-mail \u00e0 info@luxeonur.com. <strong data-start=\"1268\" data-end=\"1292\"><a rel=\"noopener\" data-start=\"1270\" data-end=\"1290\">Hesab\u0131m<\/a><\/strong> \u00fczerinden veya <strong data-start=\"1308\" data-end=\"1333\"><a rel=\"noopener\" data-start=\"1310\" data-end=\"1331\">info@luxeonur.com<\/a><\/strong> adresine e-posta g\u00f6ndererek iptal edebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"1386\" data-end=\"1444\"><strong data-start=\"1390\" data-end=\"1442\">7) Le produit est arriv\u00e9 endommag\u00e9 ou manquant, que dois-je faire ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"1445\" data-end=\"1606\">Si votre commande est d\u00e9fectueuse ou endommag\u00e9e, vous pouvez nous contacter dans les 3 jours pour nous signaler la situation. Le produit sera \u00e9chang\u00e9 ou rembours\u00e9. <strong data-start=\"1495\" data-end=\"1511\">3 g\u00fcn i\u00e7inde<\/strong> bizimle ileti\u015fime ge\u00e7erek durumu bildirebilirsiniz. \u00dcr\u00fcn de\u011fi\u015fimi veya iadesi sa\u011flanacakt\u0131r.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"font-size: 20px;\" data-start=\"1608\" data-end=\"1657\"><strong data-start=\"1612\" data-end=\"1655\">8) Comment puis-je joindre votre \u00e9quipe d'assistance ?<\/strong><\/h3>\n<p style=\"font-size: 20px;\" data-start=\"1658\" data-end=\"1842\">Vous pouvez nous contacter par les moyens suivants :<br data-start=\"1713\" data-end=\"1716\" \/>\ud83d\udce9 <strong data-start=\"1719\" data-end=\"1731\">E-mail:<\/strong> <a href=\"mailto:info@luxeonur.com\" rel=\"noopener\" data-start=\"1732\" data-end=\"1753\">info@luxeonur.com<\/a><br data-start=\"1789\" data-end=\"1792\" \/>\ud83d\udd52 <strong data-start=\"1795\" data-end=\"1816\">Horaires:<\/strong> Lundi - Vendredi : 9h00 - 18h00<\/p>\n<p style=\"font-size: 20px;\" data-start=\"1844\" data-end=\"1938\">Pour plus d'informations <strong data-start=\"1875\" data-end=\"1913\"><a href=\"https:\/\/luxeonur.com\/fr\/%C4%B0letisim\/\" rel=\"noopener\" data-start=\"1877\" data-end=\"1911\">Merci de consulter<\/a><\/strong> La rubrique contact.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"1. Sipari\u015flerim ne zaman kargoya verilir? Sipari\u015fleriniz, \u00f6deme onay\u0131 al\u0131nd\u0131ktan sonra 1-3 i\u015f g\u00fcn\u00fc i\u00e7inde kargoya verilir. Kampanya d\u00f6nemlerinde bu s\u00fcre de\u011fi\u015febilir. \u00a0 2. Kargo takip numaram\u0131 nas\u0131l \u00f6\u011frenebilirim? Sipari\u015finiz kargoya verildi\u011finde, kay\u0131tl\u0131 e-posta adresinize kargo takip numaran\u0131z g\u00f6nderilecektir. Ayr\u0131ca, Hesab\u0131m b\u00f6l\u00fcm\u00fcnden sipari\u015f detaylar\u0131n\u0131z\u0131 kontrol edebilirsiniz. 3. \u00dcr\u00fcnlerimi iade edebilir miyim? Evet, sipari\u015finizi teslim ald\u0131ktan<p class=\"link-more\"><a href=\"https:\/\/luxeonur.com\/fr\/sss\/\" class=\"more-link\"><span>Read More<\/span><span class=\"meta-nav\">&#8594;<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1378","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/pages\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":4,"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/pages\/1378\/revisions"}],"predecessor-version":[{"id":1471,"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/pages\/1378\/revisions\/1471"}],"wp:attachment":[{"href":"https:\/\/luxeonur.com\/fr\/wp-json\/wp\/v2\/media?parent=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}